Are you really sorry, how do you communicate? Do you really care or just pay lip-service to the words. In both our lives and business it is how we communicate that makes all the difference.
Relationships between people and negotiations depend on win-win solutions, on empathy and seeing the other persons view. As the Hiawatha saying: you have to walk in the other mans shoes to know how they are feeling.
Cooperation between parents and children or adolescents depends on the understanding, trust and empathy of the relationship. Prisoners who meet-up with their victims and show remorse can make a new start and help their victims come to terms with their loss. “I'm sorry” two little words with big impact.
How well do you communicate with your customers or clients, maybe the delivery was late, do they feel you really care or just want their money? To build a following of loyal customers show them you care and understand their needs with your products. Always give great value, be honest, treat them as you would like to be treated. One tip to bring customers back and get referrals is to offer incredible value in your free offers, make them good enough to buy and you will gain respect and more customers eager for your offers.
Reward people well for remaining loyal over time and returning for more products. Do not be like the giant companies that make offers for new customers at the expense of regulars, some charge unreasonable amounts and hope they will not notice. BT is one culprit also some insurance companies, I know I've been done, it is not until you say you will go somewhere, they start to treat you with respect. They will learn it cost more to gain new customers than keep your existing ones happy!
There is nothing more likely to lose you customers than treating them unfairly. Customers are the life-blood of your business.
Do you already have a business or are you one of the 2,000,000,000 regularly searching Google for ways to work at home? Working online is a good way to start a business. Affiliate marketing is a simple method suitable for most people with at least basic computer skills and a determination to succeed. Begin with the guidance of a coach it will save you time and money in the long run, and it will save a lot of stress as you will be directed what to do for the best results. Products will be provided together with training so that you can start to earn commissions while you are learning the techniques.
Books to improve your communicating skills:
For person conflict “Stop Arguing and Start Talking” by Susan Quilliam
“How to Get Your Point Across in 30 Seconds” by Milo O Frank
“Email Persuasion” by Ian Brodie
Anthony Robbins is the master of communicating, see his videos on YouTube!