Making a Simple Telephone Call Can Increase Business

Making a Simple Telephone Call Can Increase Business

Do you have a phone but rarely use it for telephone calls? Are you constantly on your smart phone or iPhone checking emails, Tweeting, scheduling your life, updating your status on Facebook, uploading your videos on Vine with the hopes of becoming the next viral star, posting photos on Instagram, connecting on LinkedIn or posting a fabulous recipe on Pinterest? Basically doing everything under the sun with your phone except making calls. There is actually a phobia called telephonophobia or telephobia, that is a fear of the telephone and can cause a string of anxieties.

Now there is a new phobia called Nomophobia, which is the fear of being out of mobile phone contact.

Before the era of email and text, we had to rely on Alexander Graham Bell's patented invention: THE TELEPHONE

Dialing a number and actually speaking with a person on the other end was the “norm” for doing business or making arrangements with friends and family.

So why do we use our phones for multi purposes but rarely for a telephone call? Do we find that telephone calls are invasive of our privacy? Seems like many calls these days that are from telemarketers are often reading from a script and not listening to what you have to say. An example of this is a personal experience: a telemarketer called in the early evening asking for my mother. I had informed the lady on the other end that our mother had passed away a year ago and her response was “is there a better time to reach her?”

Have our language skills evolved or devolved to email, texting, voice mail, online chatting, emoticons and abbreviations to replace actual conversation?

Text 😕 4U. do u wan2 have> (“” “,) °> again 2nite? tmb l8r

Translation: I have a question for you. Do you want to have fish again tonight? Text me back later

Text:: @ your leaving? OK bfn TTYL

Translation: what? You are leaving. Okay bye for now. Talk to you later

If you have the fear that you will be rejected or can't remember why you were calling, write down the key points you want to talk about. If you just ramble, people may get impatient that you are taking up their time. Get to the point of why you are calling.

You can often get more information about what services their business has to offer by speaking to someone on the phone rather than in an email. Always take notes when having a telephone conversation. According to Dr. Albert Mehrabian's 1967 study, body language accounts for 55 percent, voice tone for 38 percent and spoken words for 7 percent for effective communication. People like to talk to people they feel they can trust and feel comfortable with so a telephone call with your voice at the other end may be just the right motivator to speak with a future business client.

You can summarize your telephone call in an email to confirm the points of discussion you had in the business call.

Don't forget your phone etiquette:

Use your polite manner on the phone and always identify yourself in the beginning of the call

Your tone of voice should come across as friendly and confident

Do not try and multi task during a phone call

Be a good listener and allow the other party to speak

Speak clearly and enunciate

Show courtesy, even if your call does not have a positive outcome.

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